Returns and Refunds
Returns and Refunds
Consumers have the right to withdraw from the Product purchase contract, without having to provide any reason and without incurring costs other than those foreseen, within fourteen calendar days. The withdrawal period ("Withdrawal Period") expires after 14 days:
a) for orders for a single Product, from the day the user or a third party other than the carrier and designated by the user acquires physical possession of the Products; b) for multiple orders with separate deliveries, from the day the user or a third party other than the carrier and designated by the user acquires physical possession of the last Product. To exercise the right of withdrawal, the user must inform Portanuova 16 srl of his or her decision to withdraw before the expiration of the Withdrawal Period. To this end, the user may:
- use the standard withdrawal form made available to you on the Site, before concluding the contract (Standard Withdrawal Form;
- submit any other explicit declaration of your decision to withdraw from the contract, indicating the order number, the Product(s) for which you intend to exercise the right of withdrawal and your address (Withdrawal Declaration).
If the user opts for the Withdrawal Declaration, it is in the user's interest to use a durable medium for the same since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period falls on the user himself.
Refunds
The refund includes the initial shipping costs and is made in full within 14 days of the return. If the products are not returned in a timely manner, in their original packaging and without any damage, the refund may be partial, at the sole and unquestionable discretion of the company. Following the exercise of the right of withdrawal, the user must return the Products to Portanuova 16 srl without undue delay and in any case no later than 14 calendar days from the date on which they communicated their decision to withdraw to Portanuova 16 srl . The Product is considered returned when it is delivered, within the aforementioned period, to the courier indicated by Portanuova 16 srl , or, as the case may be, to the courier chosen by the user. To return the Products, the user must follow the procedure below, as well as the instructions made available to the user both on the Site, before the conclusion of the contract, and attached to the order confirmation email.
Return costs
The user who returns the Product from the same country in which the Product was delivered or from a country other than the one indicated in the order confirmation email in which the delivery took place, must return it, appropriately protected and packaged and under his/her own responsibility, using a carrier of his/her choice and at his/her own expense, including any customs costs, and sending it to the address shown on the package previously received.
RETURN FORM
To return an item, download the product exchange or return form.
Returns can be made within 14 days of receiving the product.
The form must be filled out in its entirety and included in the package upon return.
Items purchased on promotion or on sale are excluded from the exchange and return service.
Download link:
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Please make sure to ship the item(s) in its original packaging, including the original label/tag.
Send the package to the following address:
Portanuova 16 srl - Vstarsmilano
Corso di Porta Nuova 16, 20121
Tel.